Terms & Conditions, Privacy Policy & Cookies

Disclaimer

Sessions with Semele Xerri do not substitute psychiatric, psychotherapeutic or medical treatment, or any other therapy. Those who book sessions are expected to be psychologically, psychically and physically stable, by normal standards. Readings are for guidance only, and it is entirely the client’s responsibility and free choice as to what they do with that guidance.

Terms and Conditions

These Terms and Conditions apply to all purchases from our website. Please read them carefully before placing an order.

The website www.semelexerri.co.uk is owned wholly by Triple Moon the main office of which is situated at The Firs, Hay Road, Builth Wells.

1. Acceptance of your order
We must receive payment of the price of the products before we can accept your order. We reserve the right to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received and accepted your order and any further action you need to take. Only when we have accepted your order is a binding contract created between us. Please note that due to changes in Paypal regulations we are no longer able to accept payment by Maestro or American Express cards.

2. Prices
Our prices are set out on our website in Pounds Sterling. Prices remain in force until we publish new prices on our website. We reserve the right to change our prices. Where delivery charges apply they are displayed on the product page.

3. Availability
We can usually deliver email reading and distance healing orders within 48 hours but during busy times we will inform you when this is likely to be longer.

4. Delivery terms
All product orders with payment will be dispatched as far as possible within 24 hours via first class royal mail. Orders placed late on a Friday, over the weekend or a bank holiday will be processed on the next working day. If for any reason there is a delay we will keep the customer informed of expected delivery times. For countries outside the United Kingdom, you must request details of delivery charges and agree to them before placing an order.

Our aim is to get your order delivered within three to four working days of receipt of payment to addresses within the United Kingdom. We will attempt to deliver products ordered by you to the delivery address stated on your order form. If products are returned to us as undeliverable we will refund the price of the products and our delivery charges less £5 in respect of our administrative costs. You will not become the owner of the products until they have been delivered, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them. Please note that missing parcels cannot have a claim launched until 15 working days after dispatch.

5. Security Procedures
All purchases made through this site take place on a Paypal certified secure server. All your details are stored on a secure server and are not revealed to any third parties. Our full Privacy Policy is given on this page.

6. Limitation of Liability/Disclaimer
Any advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.

7. Copyright 2012 Triple Moon
All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.

We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this website. The content of this website is and remains the property of Triple Moon.

8. Validity
If any of these Terms and Conditions are unenforceable it will not affect the enforceability of the rest of these Terms and Conditions.

9. Governing Law and Jurisdiction
Your order and the formation of the contract will be governed by and interpreted in accordance with English and Welsh law.

10. Contacting us / Complaints and Liability
By email using our Contact form or by post to the following address:
Triple Moon
The Firs
Hay Road
Builth Wells
Powys
LD2 3BP

Refunds & Returns Policy

Refunds
If products we deliver to you are not as ordered or are damaged or defective, you should contact us within 7 days of delivery. We will credit the price and delivery charges of those products to you.

If you do not receive products ordered you should notify us within 28 days of the date of your order. We will credit the price and delivery charges of the non-delivered products to you.

Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.

Returns
All requests for returns must be made in writing. You will be charged a 25% restocking charge for undamaged or non faulty items and the goods will be returned at your own expense. The goods must be in a re-saleable condition and the return must be authorised by us. If any packaging is not complete no credit will be given. You must provide us with the original invoice, despatch note or other proof of purchase. To return a product under this Returns Policy please send the item to:

Triple Moon
The Firs
Hay Road
Builth Wells
Powys
LD2 3BP

Nothing in this Returns Policy affects any statutory rights you may have as a consumer.

Privacy Policy

This privacy statement covers the website www.semelexerri.co.uk, owned wholly by Triple Moon, whose main office is situated at: The Firs, Hay Road, Builth Wells, Powys.

We are committed to protecting your privacy. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998).  We do not pass your information to any other party.

We only require information about you for two reasons:

1. To process your order.
When you place an order your credit card details are only used via our secure server for the session with PayPal to input your details. Credit/Debit card details are not stored in any way.

A record is kept of your order, name, address, phone number and email address so that we can contact you in the event of a problem with your order.  Your details are not passed onto, sold or otherwise transferred to any other party or organisation.

2.  To provide you with the best possible service.
If you decide to sign up for the Triple Moon newsletter we will store your contact information so that we can deliver a monthly newsletter and other occasional communication.  We always offer an ‘Unsubscribe’ link on any communication so you can opt out at any time.  This information is only held on our database, hosted at a secure, environmentally controlled data centre behind secure firewalls.  This information is never shared with any other party or used for any other purpose.

PLEASE NOTE: We do not store your financial information and only require it for processing your payment via PayPal. PayPal’s privacy statement can be found here.

We will never collect sensitive information about you without your explicit consent.

We use a payment Service Provider (Paypal) to bill customers for goods and services. Paypal does not retain, share, store or use personally identifiable information for any secondary purposes.

The personal information that we hold will be held securely in accordance with our internal security policy and in compliance with British law.  If any of the contact details prove incorrect then you can have them amended by contacting us via the form on the Contact page.

Please contact us if you have any questions/comments about privacy. You can contact us by using the contact form, but you can also write or phone using the information provided on the Contact page.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Triple Moon website uses cookies to help us identify and track visitors, their usage of the Triple Moon website, and their website access preferences. Triple Moon visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Triple Moon’s website, with the drawback that certain features of Triple Moon’s website may not function properly without the aid of cookies.